The incumbent will be a key player in running an efficient IT Support function by providing the optimum level of assistance & technical support to the Company.
Duties and Responsibilities:
Responsible to provide technical assistance for the key services.
To provide a technical solution to facilitate them in optimizing their work.
Ensure that all the data, network access and systems are secure and protected.
Regularly ensure backing up of systems.
Work towards the user’s needs by identifying problem areas and implement solutions quickly.
Assist by phone, email, and/or using a service desk management system.
Providing support for online classes and web conferencing for faculty, students, and staff.
Provide Support for Live Audio Video streaming.
Provide Advance Support to faculty, Staff for video management & virtual meeting applications included Zoom MS Teams, etc.
Configure & Provide support for VOIP phones to end-users and keep IT Assets & Inventory data up to date.
Will be responsible to ensure that timely support should be available for all general and specialized IT equipment including warranty claims, coordinate with support office of principal vendor or arrangement for repair, etc.
Arrange and set up multimedia Projector, Laptops, Mics, Amplifiers & other Audio-Visual Devices for meetings and conferences where required
Analyze and Gather basic information of issue reports on the Service desk and record them.
Required to do Installation and maintenance of owns computers (laptop – Desktop – WINDOWS & MAC).
Bachelor’s degree in computer sciences, technology or related fields.
Prior work experience as an IT manager or in a related position.
Strong knowledge of technical management and information analysis.
Excellent knowledge of hardware and software systems.
Data center management and data governance skills.
In depth experience with computer network, network administration and installation.
Knowledge of the best practices in the industry.
Excellent communication, people and managerial skills.
Good time management and multitasking skills.
What to expect from the role
Head a team and collaborate with employees.
Work with different departments on projects.
Hands on experience with problem solving and customer support.